5.4 Engaging the school community and beyond

Why is this topic important?

The work of the school council needs to be known and understood by the school community, including families, students, staff and other stakeholders. If the community shares and has input into the vision and values of the school council, and has participated in the process, then the community is likely to offer greater support.

Council should establish effective mechanisms for communicating its decisions to the community, to enable consultation and to receive feedback.

At the end of this unit, the participant will understand:

  • the importance of community consultation and engagement

  • how to establish two-way communication with the school community.

Sharing information

School council members are drawn from the key stakeholders of the school: parents, staff and the wider community. As individuals, they bring diverse views to the council for working together to develop a shared vision for the improvement of student outcomes. Council decisions can affect the school and its stakeholders, and they generally need to be communicated to, and understood by the community.

Minutes should be taken at every school council meeting and accepted by the council as a fair and accurate record. Although they serve as a record of all decisions they are not public documents.

The principal, as executive officer of the school council, should keep the community informed about the operations of the school council by publishing a report following each meeting.

There are various channels the principal can use to report to the community about the operations of the school council, including:

  • the school website

  • the school newsletter

  • direct mail to families

  • emails to families and students.

Councils should be wary of “word-of-mouth” communication or using third parties to broadcast decisions. At times, school council may consider the local media an appropriate channel for their news and information.

Another key opportunity for the community to be informed of the school council activities is at the public reporting meeting a council must hold at least once each year. At this meeting the school council reports on the proceedings of council since the date of the previous public meeting. The council must present the Annual Report and, if council accounts have been audited, a copy of the audited accounts at the meeting.

Some school councils use this public meeting as a celebration and recognition of the school’s achievements as well as an acknowledgement of those who have contributed to the school over the previous year.

Interpreters and translators may need to be provided at these meetings to ensure that all families can understand the information being presented and engage in the discussions.

The president as spokesperson

The president is spokesperson for the school council, and not the school. The principal has the dual responsibility to represent the school and the school council to the community.

The president should be prepared to explain school council policies, plans, priorities and activities. Some presidents, in consultation with the principal, write articles for the school newsletter to explain council actions, or attend parent meetings.

There are occasions when the president may be required to speak to the community, such as:

  • at information nights for prospective students and their families. The president may be called upon to explain the role of council and its activities – and to seek expressions of interest from parents willing to join council

  • at graduation ceremonies. The president may take this opportunity to thank families for their support of the school and the students

  • at special ceremonies, such as the opening of new school buildings or the dedication of new facilities.

In this role, the president is a key asset for the school in engaging with the community.

Consultation with the community

School council should be prepared to consult with the school community and, as needed, with the local community. School council is legally required to inform itself and take into account any views of the school community for the purpose of making decisions related to the school and its students. There are some issues, such as the school dress code, into which the school community must have input.

However, consultation with the community does not mean the community makes the decision. Council seeks the opinion, advice and views of the community and then makes its decision.

Consultation shows the community that:

  • opinions, ideas and contributions of others are valued

  • the matters discussed are not always straightforward

  • assistance is sought and welcomed

  • people have different points of view about the best way forward.

Community forums or focus meetings allow interested community members to contribute to the council’s decision-making.

In planning a forum or focus meeting, ensure all voices can be heard, and consider use of interpreters/translators and protocols for enabling all to participate.

Other ways of consulting the community may include:

  • inviting specific individuals to a council meeting to provide information or expertise to assist the council

  • online surveys.

Where councils have sub-committees, members of the wider community should be invited to participate. This can be an excellent introduction to the work of the school council. Sub-committees make recommendations to council, so it is an opportunity for opinions and ideas to be heard. Sub-committees must have at least three members including at least one school council member.

Council meetings are normally open to the school community and conducted according to standard meeting requirements as described in the Standing Orders. Visitors or observers can be present at council meetings with the agreement of the principal and a decision of council. Visitors have a right to speak but must do so through the person chairing the meeting (usually the president).

Engaging the community

Consultation provides members of the school community with an opportunity to provide input into the decision-making process of council. However, it can sometimes mean that only the vocal few have their ideas and opinions heard. On key issues, school council should seek direct input and engagement from its community in addition to consultation.

This approach to community engagement can be extended to the president and principal regularly conducting small invitee community forums.

The aim is to engage the community in school council work and to also reflect the school community’s input through the decision-making process. The result of such actions is a greater belief and confidence by the community in its school council.

Addressing concerns and complaints

A president is likely, from time to time, to receive a complaint about the school, either verbally or in writing. Depending on the nature of the complaint, the following steps can be taken:

  • if the complaint relates to a function of the school’s council, then the matter should be brought to the attention of the council. Ask the complainant to put their concern in writing and address it to the council. The complaint should be discussed at a council meeting. The principal as the executive officer should contact the complainant advising how the matter has been or is proposed to be resolved

  • if the matter relates to the operation of the school, for example, a complaint regarding a teacher, class structure, subject timetable, or similar, the complainant should be advised the matter is not a school council matter and should be directed to contact the principal to discuss their concerns. The principal would then manage the complaint

  • a written complaint should be noted on the council meeting agenda as incoming correspondence with no further action required from the council

  • If the complaint is about the principal, the complainant should be advised to contact the regional office.

Many complaints arise from miscommunication or lack of communication. A culture of respectful and appropriate communication from the council may reduce complaints.

Some concerns raised by parents are complex; however in all cases an open, consistent approach that is courteous, efficient and fair best addresses parent concerns. Such an approach provides opportunities to build partnerships between schools and families.

When dealing with complaints, the principal and the president must ensure confidentiality and privacy of the matter.

The Department requires schools to develop a policy and procedures to address parent complaints. This policy should be developed by the principal in collaboration with parents and the school community and be consistent with the Department’s parent complaints policy.

Resources and links



School Policy and Advisory Guide – School Councils
School Councils
School Policy and Advisory Guide – Parent Complaints
For further advice, school council members can email the School Operations and Governance Unit at: